Blog Posts - Client Services

As much as I’ve tried to avoid writing my blog on anything relating to COVID-19, here we are. I struggled at first with knowing what advice I could give that was helpful and not wanting to dwell on what’s going on. Then I realized somewhere along the way that the things we’ve been doing every day for our clients for the last month are real life “how to adapt your marketing strategy during unusual times” tips. So, based on what I’ve been doing and seeing over the last month, here are

In the world of advertising, account transitions happen from time to time. Whether you're getting a new account, or transitioning off of one, this change can cause uncertainty for both you and the client. As the account manager, your goal is to make this process as seamless as possible. The last thing you want to do as the incoming account manager is make the client feel like they are in unstable hands. Having a transition plan in place helps both sides feel confident about the changes going for

What is an advertising agency? And what can we do for our clients? There’s a recurring question that you will hear throughout your adult life. The question that you are asked every time you meet a new person... “So what do you do?” And that is when I tell them that I work in client services for an advertising agency. Most people just nod and pretend to know what I am talking about. Then you have those people that work in advertising or marketing and actually understand what you do. But mor

To kickoff 2020, here are 10 things you might not have known about Texas Creative. 1. We’re turning 35. We were founded by our current President, Brian Eickhoff, in 1985 as a graphic design studio. Over the years, Brian has touched many brands throughout Texas and beyond. For some of his proudest, give us a call to schedule a visit – we’ll gladly walk you through our “walls of fame.” 2. We’re a full-service marketing and advertising firm. While our DNA is rooted in graphic design, we

2019 has been a really great year at Texas Creative, from winning new accounts, knocking out some simply amazing creative campaigns, optimizing media plans, to building some of the most innovative websites in our portfolio. However, just like in my personal life, as we embark on a new year, why not spend a few moments reflecting on what kind of resolutions I want to encourage my clients (and myself) to strive for in the coming months?  Stick to the Plan One of the things that is most import

In advertising, time is money. There is nothing worse than finding out that a client’s project is going to cost more than anticipated. We feel disappointed in ourselves, and worst of all, you might have a seriously unhappy client. Managing an efficient budget is one key way of building a trusting client relationship. So, how do we make sure that we keep our client's trust and budgets in the green? 1. Talk About It: Talking about money can be an uncomfortable subject. American Author Emily Post

Have you ever Googled yourself? A majority of companies aren’t pleased with the results that they find when they Google themselves, and with good reason. Your company's online presence can make or break you. What happens to pop up during a Google search that’s aimed at your company can bring you a new client or a lost opportunity. Google is the best friend to many, which isn’t a huge secret to anyone considering 83% of online searches happen through Google. However, 91% of online adul

The cornerstone of success for every ad agency is the ability to establish, build and maintain mutually beneficial long-term relationships with clients. We all know the pursuit of new business is a constant challenge for every agency. So when you win an account it's extremely important to take good care of that relationship. The life blood of the working relationship is financial. Hence, my philosophy of keeping small things small and big things big. The client has selected your agency to help g

Account Managers generally spend a lot of time in reactive mode. We are always prepared to “jump” when our clients tell us to. So, how do we stay on top of our day-to-day tasks and manage the urgent requests at the same time? My answer is by having good time management skills. Below are a few time management tips to help improve your ability to function more effectively throughout your work day. Tip 1: Prioritize Wisely I think it’s fairly obvious to get your most urgent tasks done first,

The 6 golden rules of working in Account Management are basics that anyone can master. If you are you interested in working in account management, these notes will provide some insight into what is expected of your role. 1. Understand your client The beauty of working in an advertising agency is that we get to work with people from all different industries - food and beverage, transportation, nonprofit, real estate, engineers. You name it, and we need to know it. The first thing to do is immerse