Blog Posts - Account Management

I’ve always had an affinity for finding mobile apps that fulfill a niche need or offer a unique benefit. Whether it’s an app that helps manage my tasks and time, or an app that identifies birds by their call (essentially Shazam for birds), I enjoy exploring how I can enhance my phone with helpful tools. 

In my position as an Account Coordinator, my daily workflow revolves almost entirely around email - understanding client requests, asking questions, passing along information to our creative and web teams, etc. Since I spend so much time in Gmail, it needs to be a functional and efficient place to work. I still may not be taking advantage of EVERY useful add-on and feature now, but over the past year I’ve developed a useful system for optimizing my inbox, and I wanted to share the tips that I’ve picked up. 

In the 18 months since the world shut down in March 2020, millions of Americans lost their jobs. I started not one, but two new jobs since being laid off in early April 2020, and I have learned a few things along the way!

As an account coordinator, the most important part of my job is organization. Using a bullet journal and the “bullet journal method” helped me through college and turned me into the organization superstar I am today. I’d like to use this blog post to share why I think it is so useful and how my use of it has changed over time. 

A client approached us recently to get involved in their Brand Identity work about mid-way into their internal process. It isn’t ideal to start mid-stream and work backwards, but we were happy to step in and provide value. They initially hired us to help with their web design and development as well as copywriting. After a few discovery sessions with them, we all agreed we needed to pause on the executional work and spend more time on the brand foundational work. Namely, Brand Voice. 

I took a massive leap of faith when deciding to start a brand-new job in 2020. While I enjoyed the virtual interviews in my pajamas, I soon thought about how tough acclimating to a new job would be while working from home, and anxiously exclaimed, “I’ve never done this before!” to which I was reassured, “No one has ever done this before. No one has ever tried to hire, be hired, or onboard during a global pandemic before.

As much as I’ve tried to avoid writing my blog on anything relating to COVID-19, here we are. I struggled at first with knowing what advice I could give that was helpful and not wanting to dwell on what’s going on. Then I realized somewhere along the way that the things we’ve been doing every day for our clients for the last month are real life “how to adapt your marketing strategy during unusual times” tips. So, based on what I’ve been doing and seeing over the last month, here are 4 ways to adapt your marketing strategy for these uncertain times. 

In the world of advertising, account transitions happen from time to time. Whether you're getting a new account or transitioning off of one, this change can cause uncertainty for both you and the client. As the account manager, your goal is to make this process as seamless as possible. The last thing you want to do as the incoming account manager is to make the client feel like they are in unstable hands. Having a transition plan in place helps both sides feel confident about the changes going forward. There are four key areas to focus on during this changeover.

There’s a recurring question that you will hear throughout your adult life. The question that you are asked every time you meet a new person... “So what do you do?” And that is when I tell them that I work in client services for an advertising agency. Most people just nod and pretend to know what I am talking about. Then you have those people that work in advertising or marketing and actually understand what you do. But more often than not, people will respond with a “huh” or “so what does that mean?” So let me explain what an advertising agency is, and the different services Texas Creative offers that can help your company. 

To kickoff 2020, here are 10 things you might not have known about Texas Creative.